Which Altru sales method should I use for kiosks?
When a transaction occurs on a kiosk, it must be associated with one of three sales method types in Altru: Advance Sales, Daily Sales, or Online Sales. We do not recommend using Online Sales (espe...
Why is my kiosk offline?
Please note: The following article does not apply to MPOS devices. If your kiosk is showing the message above, please ensure the following are completed: Your credit card reader (Verifone...
Why is my kiosk timing out?
Your kiosks will timeout in the middle of a checkout session when the customer has gone idle (no screen touches, no typing) for 40 seconds. The customer will then have 10 seconds to tap the butto...
Network Error: The host name could not be resolved.
If you see the error above on your XTL-2700 Payment Kiosk, this means the kiosk is offline. You will need to exit Kiosk Mode first to reconnect the WiFi. Please complete the following steps: T...
What happens when there is a Blackbaud or internet outage?
If Altru goes down, XTruLink keeps running! We will continue to take orders via all enabled channels (kiosk, mobile point-of-sale, and web sales). Once Altru is back up, all orders received during...
