Create a ticket
Welcome
Login
Sign up
Welcome to
XTruLink
support
Enter your search term here...
Search
Knowledgebase
Welcome to XTruLink
Getting Started
5
Introduction to XTruLink
Logging In
System Requirements
Unsupported Altru Modules
Image Sizes
Cloud Setup
Cloud Setup
6
Programs
Discounts & Single-Use Promo Codes
Constituents & Portal Users
Ticket Limits by Program or Program Event
Pre-Registration Field Settings
See all 6 articles
System Setup
User List & User Groups
1
Users and User Groups (Permissions)
Payment Setup
3
Stripe Payments (In-Person)
Blackbaud Merchant Services (Online / Stored Payments)
Setup Multiple BBMS Accounts
XTruLink Settings
4
Send Emails From Your Domain
Drawer Settings
Can I set email notifications for kiosk and online purchases?
Selecting Kiosk and Online Delivery Methods
Ticketing
Payment Kiosks & Mobile Point-of-Sale
10
Register a Payment Kiosk or MPOS Device
Overview: Kiosk Set-Up
Set Up a Kiosk Theme
Kiosk/MPOS Templates
Kiosk/MPOS Schedules
See all 10 articles
Kiosk FAQs
6
Which Altru sales method should I use for kiosks?
Why is my kiosk offline?
Why is my kiosk timing out?
MPOS Payment Failure: Could not execute retrievePaymentIntent becuase the SDK is busy with another command: reconnect.
Network Error: The host name could not be resolved.
See all 6 articles
Access Control
Access Control Handhelds
10
Introduction to XTruLink Access Control (XTAC)
Add New Access Control Device
Scanning Tickets
Scanning Constituents
Redeeming Memberships
See all 10 articles
Access Control - FAQs
6
How can I limit the guest entries for members on a self-service scanner?
How do I authorize or deauthorize an Access Control device?
My member entry scans are not appearing on the Altru Event Attendance report as expected.
My member entry scans are not working.
My ticket scans are not working.
See all 6 articles
Online Sales
B2C Web Portal
11
Web Portal Setup
Program Event Descriptions
Cross-Sales
Upsells
Sales Order Note Fields
See all 11 articles
B2B Web Portal
1
B2B Sales Module
Multi-Portal
2
Manage Multiple Portals
Link Portals via Menu
Web Calendars
3
Web Calendars
Custom CSS - Web Calendar
Custom Web Calendar Descriptions
Online Sales FAQs
6
Can I disable online fees for $0 transactions?
Does XTruLink support Altru pre-sale periods?
Can I disable renewal for a specific membership level?
My customer's membership record is not showing in their web portal user account.
Can I create multiple online sales portals?
See all 6 articles
Digital Memberships
Digital Membership Passes
9
Overview: Digital Passes
Digital Pass Member Experience
Customizing The Pass Template
Pass Automation
Existing Members
See all 9 articles
Digital Membership FAQs
1
How can my patrons indicate if they want a physical membership card?
Messaging
Messaging (Email & Text)
12
Getting Started: Messaging
Message Templates
Sales Order Receipts
Message Conditionals for Receipts
Product-Specific Messages & Receipt Inserts
See all 12 articles
Messaging FAQs
2
How do I add an image to my receipt/email message?
How do product-specific messages for programs, events, and event packages work together?
Hardware
Credit Card Readers
6
Verifone P400 Reader Guide
BBPOS Chipper 2X BT Reader Guide
Restart a P400 Reader
BBPOS WisePOS E reference guide
Stripe Reader M2 Guide
See all 6 articles
Kiosks
5
Configuring your Armodilo iPad Kiosk for the First Time
Payment Kiosk Setup - Navigator Floor Stand
Enabling Guided Access Mode
Payment Kiosk Setup - XTL 2700
Payment Kiosk Setup - Aviator
Accessories
1
Setting Up Your LTE Failover Router
Hardware FAQs
5
Can I turn off the keyboard sounds on my XTL2700?
Can I adjust the brightness of the light on the bottom of my Aviator?
Why does my handheld battery drain fast and how can I maximize it?
My Aviator Kiosk has power but the display is black.
Attaching Your Stripe M2 Credit Card Reader to Your Handheld
Reports
XTruLink Reports
1
Revenue by Payment Method Report
Release Notes
2022 Release Notes
9
November 2022 Release Notes
September 2022 Release Notes
July 2022 Release Notes
June 2022 Release Notes
May 2022 Release Notes
See all 9 articles
2023 Release Notes
8
January 2023 Release Notes
February 2023 Release Notes
March 2023 Release Notes
April 2023 Release Notes
May 2023 Release Notes
See all 8 articles
2024 Release Notes
1
2024 Release Notes
