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Knowledgebase
Welcome to XTruLink
Getting Started
4
Introduction to XTruLink
Logging In
System Requirements
Unsupported Altru Modules
Cloud Setup
Cloud Setup
4
Programs
Discounts & Single-Use Promo Codes
Constituents & Portal Users
Ticket Limits by Program or Program Event
System Setup
User List & User Groups
1
Users and User Groups (Permissions)
Payment Setup
3
Stripe Payments (In-Person)
Blackbaud Merchant Services (Online / Stored Payments)
Setup Multiple BBMS Accounts
XTruLink Settings
4
Send Emails From Your Domain
Drawer Settings
Can I set email notifications for kiosk and online purchases?
Selecting Kiosk and Online Delivery Methods
Ticketing
Payment Kiosks & Mobile Point-of-Sale
6
Register a Payment Kiosk or MPOS Device
Set Up a Kiosk Theme
Kiosk/MPOS Templates
Kiosk/MPOS Schedules
Pairing Credit Card Readers with Kiosks
See all 6 articles
Kiosk FAQs
2
Which Altru sales method should I use for kiosks?
Why is my kiosk offline?
Access Control
Access Control Handhelds
8
Introduction to XTruLink Access Control (XTAC)
Add New Access Control Device
Scanning Tickets
Scanning Constituents
Redeeming Memberships
See all 8 articles
Access Control - FAQs
3
How can I limit the guest entries for members on a self-service scanner?
How do I authorize or deauthorize an Access Control device?
My member entry scans are not appearing on the Altru Event Attendance report as expected.
Online Sales
B2C Web Portal
8
Web Portal Setup
Program Event Descriptions
Cross-Sales
Sales Order Note Fields
Google Tag Manager / Google Analytics 4 Setup
See all 8 articles
B2B Web Portal
1
B2B Sales Module
Multi-Portal
2
Manage Multiple Portals
Link Portals via Menu
Web Calendars
2
Web Calendars
Custom CSS - Web Calendar
Online Sales FAQs
5
Can I disable online fees for $0 transactions?
Does XTruLink support Altru pre-sale periods?
Can I disable renewal for a specific membership level?
Can I create multiple online sales portals?
The custom prices for my program event do not appear on the web portal.
Digital Memberships
Digital Membership Passes
7
Getting Started: Digital Passes
Digital Pass Member Experience
Customizing The Pass Template
Pass Automation
Existing Members
See all 7 articles
Digital Membership FAQs
1
How can my patrons indicate if they want a physical membership card?
Messaging
Messaging (Email & Text)
9
Getting Started: Messaging
Message Templates
Product Specific Messages & Receipt Inserts
Recurring Event Reminders
Recurring Membership Expiration Reminders
See all 9 articles
Text Messaging (Legacy)
2
Getting Started: Text Messaging
Create and Schedule a Message
Hardware
Credit Card Readers
3
Verifone P400 Reader Guide
BBPOS Chipper 2X BT Reader Guide
Restart a P400 Reader
Kiosks
4
Configuring your iPad Kiosk for the First Time
Payment Kiosk Setup - Navigator Floor Stand
Enabling Guided Access Mode
Payment Kiosk Setup - XTL 2700
Accessories
1
Setting Up Your LTE Failover Router
Release Notes
2022 Release Notes
9
November 2022 Release Notes
September 2022 Release Notes
July 2022 Release Notes
June 2022 Release Notes
May 2022 Release Notes
See all 9 articles
