Welcome to XTruLink support


You might experience an error (a large red X) when attempting to scan in tickets using your handheld devices. If this occurs, please confirm the following criteria are met:

  • The program associated with the ticket is included in your Attendant Mode
  • If you recently made changes to your Attendant Mode, you have logged out and back into your device in order to push those updates. 
  • If scanning outside of the event time window, the program settings within your Attendant Mode are set up to allow entry before or after the event. (To update this, please visit the Program Access tab on your Attendant Mode and click the wrench icon to edit the entry window) 

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