Welcome to XTruLink support

Knowledgebase

How can I limit the guest entries for members on a self-service scanner? The configuration outlined below is useful when the following are true: Your membership program limits the number of free additional guests per visit Your members are using a self-service scann...
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How do I authorize or deauthorize an Access Control device? You might need to authorize a new device or deauthorize an inactivated device. You may do this under Access Control > Device List.  Find the device on your Device List. Click the Edit icon. ...
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My member entry scans are not appearing on the Altru Event Attendance report as expected. Recap on member entry:  Using our Access Control devices, the member entry function allows you to check-in walk-up members who have not pre-reserved tickets online. Through a scan of their card, ...
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