Overview: Digital Passes
To get started with Digital Passes you will first need to create a template. This template will hold the design (color, images, etc.) of your passes as well as other settings that determine what i...
Digital Pass Member Experience
Once you have implemented your Digital Passes, the member journey for receiving their new card will be as follows: Member joins a membership program. This can occur in either Altru or XTruLink. ...
Customizing The Pass Template
Once you have created your template, you need to get it customized with all your settings before you can start using it. The Digital Pass template configuration is split into several distinct area...
Pass Automation
The Pass Automation setting automatically detects any new memberships added to the system, for which no Install Email Message has yet been sent. This automation runs every 10 minutes and will crea...
Existing Members
Scheduling Messages After you have created and customized your Digital Pass template, and you have activated Automatic Detection and created your Install Email Message, you can schedule your Inst...
Manual Creation
You can manually create a Digital Membership Pass for a Member by visiting their Member profile. To locate a Member profile, click Memberships in your Main Menu, search for the Member in question,...
Gift Membership Digital Pass Settings
On the Automation Settings page (Digital Passes > Automation), you will see the option to Disable auto-send for gift memberships. Selecting this option will stop the Install Email from automati...
Gift Membership Install Email Template
You may choose to create a unique email message to send with the Digital Pass install link specifically for gift memberships. This message will be used for both Automatic Detection and manual Pass...
Scheduled Gift Install Messages Log
You may view a list of all scheduled gift install messages via Digital Passes > Automation > Logs >Scheduled Gift Install Messages. From this tab, you may edit scheduled sends as needed. ...
