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Knowledgebase

Getting Started: Digital Passes To get started with Digital Passes you will first need to create a template. This template will hold the design (color, images, etc.) of your passes as well as other settings that determine what i...
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Digital Pass Member Experience Once you have implemented your Digital Passes, the member journey for receiving their new card will be as follows: Member joins or renews a membership. Member receives Install Email Message. NO...
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Customizing The Pass Template Once you have created your template, you need to get it customized with all your settings before you can start using it. The Digital Pass template configuration is split into several distinct area...
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Pass Automation The Pass Automation setting automatically detects any new memberships added to the system, for which no Install Email Message has yet been sent. This automation runs every 10 minutes and will crea...
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Existing Members Scheduling Messages After you have created and customized your Digital Pass template, and you have activated Automatic Detection and created your Install Email Message, you can schedule your Inst...
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Manual Creation You can manually create a Digital Membership Pass for a Member by visiting their Member profile. To locate a Member profile, click Memberships in your Main Menu, search for the Member in question,...
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Gift Membership Digital Pass Settings On the Automation Settings page (Digital Passes > Automation), you will see the option to Disable auto-send for gift memberships. Selecting this option will stop the Install Email from automati...
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