You may choose to create a unique email message to send with the Digital Pass install link specifically for gift memberships. This message will be used for both Automatic Detection and manual Pass Creation in XTruLink, as well as new gift memberships sold via Altru.
If the gift install email message is not configured (i.e. left blank), the standard Digital Pass Install Email will be sent for gift memberships.
You may configure the gift membership install email via Digital Passes > Email Templates > Gift Install.
Gift Install Email Functionality
| Process | Sold via XTL Web Portal | Sold via Altru |
|---|---|---|
| What can be included in the gift install email? | Any desired text and images, along with membership details and the digital pass install link. | Any desired text and images, along with membership details and the digital pass install link. |
| When is the gift install email sent? | The date selected by the giver during the transaction. | The transaction date, within 10 minutes of purchase. |
| Who receives the gift install email? | Either the giver or the recipient, depending on the selection made by the giver during the transaction. | The recipient. |
| Is the gift install email sent for both new memberships as well as renewals? | Yes. | No, only new memberships receive the gift message. For renewals, you may manually send the gift message once the membership has been synced to XTruLink. |
| Can the gift install email include a gift message from the giver? | Yes, if the giver provides a message at time of transaction, this may be included in the email. | No, this will not be included. The Add Gift Membership flow in Altru back office, Daily Sales, and Advance Sales does not collect this information. |
| What variables are available for the gift install email? | All dynamic variables (see below for more details). | All dynamic variables except Gift Giver Message and Gift Giver Personalization. |
Dynamic Variables
The variables below may be used within your gift install email message. Those circled in red will not trigger any value when the gift membership was sold through Altru.
Conditionals
Conditionals control a specified block of information in your message. You may have used them before in your XTruLink sales order receipt template. Some conditionals are available for your gift install email message, however conditionals will ONLY apply to gift memberships processed via XTruLink. They will not trigger for Altru sales. Please see the list of available conditionals below.
To use conditionals in your message, copy the full conditional to your template and replace the ellipsis (...) with the text you wish to display if the conditional is true. You may also use dynamic variables within that text if you wish.
Here is an example:
{{ if-gift-giver-message }}
This information only shows if the giver provided a personal message for the recipient.
{{ /if-gift-giver-message }}
The italicized text above would only show on a receipt if a gift giver message was present on the order.