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You can configure text and email messages for a variety of triggers in XTruLink. Here is a list of the types of messages available, their allowed delivery methods, and their associated triggers:

Message TypeDelivery Method(s)Triggers
ReceiptEmail or TextA sales order occurred via Web Portal, Kiosk, or MPOS
Recurring MessageEmail or Text
  • An event is approaching (scheduled or pre-registered)
  • A membership expiration is approaching
Scheduled MessageEmail or Text
A specific event occurred
Product Specific MessageEmail
  • A ticket was purchased for a program (daily admission, scheduled, or pre-registered)
  • A membership was purchased
  • A donation was made
Kiosk Follow-Up MessageEmail or Text
A transaction was completed on a payment kiosk


Before configuring your message(s) to be sent, you must first design the message content. This is done via the Templates tab. Once your Template is created, you are ready to configure the Receipt, Recurring, Scheduled, Product Specific, or Kiosk Follow-Up Message. 

If you'd like to change the outbound email address on all emails sent from XTruLink, please see this article.


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