Welcome to XTruLink support

Knowledgebase

Web Portal Setup You can view or make changes to your Web Portal settings from the Main Menu > Online Sales > Web Portal. The settings are split into six categories, listed in the left sidebar: Theme (the ...
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Program Event Descriptions You might have a scheduled program in Altru containing events that require different descriptions for various days. You can configure event-specific descriptions under Cloud Setup > Programs. A...
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Cross-Sales You can configure a Cross-Sale pop-up on any web portal page. A cross-sale is a simple suggestion for the customer to add additional items to their cart. The pop-up will appear after an item has b...
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Upsells You can configure an Upsell pop-up on a program, combo, or membership page. Upsells are not available on donation and custom pages. An upsell is a suggestion for the customer to purchase another i...
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Sales Order Note Fields Sales Order Note Fields may be used to ask for additional information based on price type or donation level. These are configured at the page-level of the online web portal. These might be used fo...
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Google Analytics 4 Setup This article will show you how to setup Google Analytics 4 as well as ecommerce tracking with Google Tag Manager and XTruLink. Google Analytics 4 (also known as GA4) is the next generation of the...
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Custom CSS You may use custom CSS to customize your web portal to your preferences. Below are a few commonly-used examples you might find useful. All color codes and pixel sizes used are placeholders that ma...
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Recurring Gifts You can enable recurring giving options for any donation form on your online portal under the Recurring Gifts tab. By default, a donation form will create one-time gifts. If you'd like to a...
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Custom Code (HTML/JavaScript) Our Custom Code feature provides access to add your own HTML/JavaScript code to your Web Portal. This feature must be enabled by an XTruLink Developer. We will grant access to this feature to spec...
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Cover the Fees Donations (Web Portal) The Cover the Fees setting allows you to cover your XTruLink transaction and/or credit card processing fees with donations from your customers. These donations can be optional via a popup prompt a...
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