Welcome to XTruLink support

Knowledgebase

Web Portal Setup You can view or make changes to your Web Portal settings from the Main Menu > Online Sales > Web Portal. The settings are split into six categories, listed in the left sidebar: Theme (the ...
View Article
Program Event Descriptions You might have a scheduled program in Altru containing events that require different descriptions for various days. You can configure event-specific descriptions under Cloud Setup > Programs. A...
View Article
Cross-Sales You can configure a Cross-Sale pop-up on any web portal page. A cross-sale is a simple suggestion for the customer to add additional items to their cart. The pop-up will appear after an item has b...
View Article
Sales Order Note Fields Sales Order Note Fields may be used to ask for additional information based on price type or donation level. These are configured at the page-level of the online web portal. These might be used fo...
View Article
Google Analytics 4 Setup This article will show you how to setup Google Analytics 4 as well as ecommerce tracking with Google Tag Manager and XTruLink. Google Analytics 4 (also known as GA4) is the next generation of the...
View Article
Custom CSS You may use custom CSS to customize your web portal to your preferences. Below are a few commonly-used examples you might find useful. All color codes and pixel sizes used are placeholders that ma...
View Article
Recurring Gifts You can enable recurring giving options for any donation form on your online portal under the Recurring Gifts tab. By default, a donation form will create one-time gifts. If you'd like to a...
View Article
Custom Code (HTML/JavaScript) Our Custom Code feature provides access to add your own HTML/JavaScript code to your Web Portal. This feature must be enabled by an XTruLink Developer. We will grant access to this feature to spec...
View Article
Cover the Fees Donations (Web Portal) The Cover the Fees setting allows you to cover your XTruLink transaction and/or credit card processing fees with donations from your customers. These donations can be optional via a popup prompt a...
View Article
Event Packages In Altru, you can create event packages to sell a series of preregistered events for a single flat rate. For example, you can schedule each day of a weeklong summer camp and group the days togethe...
View Article