Welcome to XTruLink support


XTruLink payments by default will not be connected to a cash drawer in Altru and will not appear in any closed drawer reports. They will still be included in your deposit process and deposit reports.

You may choose to create a cash drawer for XTruLink payments based on payment processor. This setting can be found under System > XTruLink Settings > Drawer Settings.

Please note:

  • Any cash drawers created must be manually closed by one of your staff members. These drawers will not automatically close.
  • If you have retained the default setting (no cash drawer created), you might still see a drawer connected to the XTruLink Sync user open from time to time. This is because a drawer will always open for refunds. 
  • If you have cash payments enabled for MPOS devices, we recommend selecting the option to create a drawer for your Cash Payment processor to facilitate end-of-day cash reconciliation. 

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