Welcome to XTruLink support

Learn to use the BBPOS Chipper 2X BT mobile card reader with XTrulink.

The BBPOS Chipper 2X BT is a handheld reader for use with mobile applications. It uses Bluetooth Low Energy (LE) to connect to the Stripe Terminal SDK on a mobile device.

This reader is compatible with iOS and Android SDKs. To view the reader’s parts and features, see the BBPOS Chipper 2X BT product sheet.

Turning the reader on and off 

To turn on the BBPOS Chipper 2X BT, press and release the power button. The status light turns on to indicate power. The reader waits for a Bluetooth connection for five minutes before turning off.

When the reader is connected to a device running your app, its status light shines steady blue. If inactive for more than 30 seconds, it enters standby mode to conserve power, and the status light begins flashing at 5-second intervals. The reader stays connected to your iOS or Android device while in standby and automatically exits standby mode when you resume activity.

The reader automatically turns off after 10 hours of inactivity. To turn the reader off manually, press and hold the power button until the status light goes out. You don’t need to turn off the reader to conserve power.

With typical usage, you only need to charge the reader once per day.

Status Light

Whenever the BBPOS Chipper 2X BT is turned on, the LED located beside the power button shows the reader’s current status.

LIGHT
MEANING
None
The reader is off.
Flashing blue every second
The reader is on and ready to connect to a device. (Will turn off after 5 min.)
Multicolored flashing
The reader has been discovered using Bluetooth Proximity and is ready to connect.
Steady blue
The reader is connected to a device.
Flashing blue every 5 seconds
The reader is in standby mode. (Will remain in standby indefinitely.)
Alternating red and magenta
The reader is charging.
Flashing red
The reader’s battery is low.
Rapidly flashing blue and orange
The reader has finished installing a software update. If the reader is unresponsive after the update completes, restart the reader by turning it off and on.

Charging the Reader

To charge the BBPOS Chipper 2X BT, use the included micro USB cable. The USB port does not work for connecting the reader to a device—it’s only for charging.


Updating reader software

You must support updating the BBPOS Chipper 2X BT from your application. The reader cannot update itself. These updates include regional configurations that keep you up to date with card network and issuer requirements, as well as potential security updates. Read about reader software updates for details.

In your app, notify the user that an update is available, display whether the update is required, and provide a button to continue with the update. Failing to install a required update could prevent a reader from accepting payments.


The XTrulink/Stripe reader software releases

The software on the BBPOS Chipper 2X BT consists of three components: a firmware version, a configuration name, and a key identifier. The reader software version joins these three components with hyphens into a single string.

Firmware Versions

VERSIONDESCRIPTION
1.0.3.342018-11-29 - Adds the ability for the reader to beep when a card is inserted.
1.0.3.322018-09-20 -
1.0.3.312018-08-02 -
1.0.3.30The initial firmware version available for this device.

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