Turn the reader on and off
The WisePOS E will arrive with the battery installed and charged. Hold down the power button on the right hand side until the screen turns on. After the device powers on, press the power button to sleep or wake the device. To fully power off the device, hold down the power button until the power off option is shown on the screen, then select it.
In a countertop deployment, leaving the device on for extended periods is expected. With a full charge, you can expect the battery to last about eight hours.
Note: Even when it’s not in use, leave the BBPOS WisePOS E plugged in and powered on to receive automatic software updates.
Docking the WisePOS E
If using a dock, to confirm that the reader is properly docked, verify the reader is charging and the charging icon is visible in the status bar.
Note: The dock’s charging cable must be USB-A to USB-C. The dock doesn’t work with a USB-C to USB-C connection.
Connect to the internet
The reader must connect to the same local network as your point of sale application. If you’re running into issues connecting your reader to the internet, follow the troubleshooting steps to diagnose the issue.
To connect to WiFi or switch networks, go to settings, then select WiFi settings to choose the network and connect. Attempting to join a new network disconnects the reader from any existing wireless connection.
Your WiFi network must use WPA-Personal or WPA2-Personal encryption and be password protected. The BBPOS WisePOS E does not support non-password-protected networks, enterprise networks, or IPV6 networks. Follow the troubleshooting steps to diagnose issues with IPV6 networks. If needed, you can set a static IP on the device from the Wireless settings screen.
To open the settings menu, swipe right from the left edge of the reader screen to reveal a Settings button. Tap the Settings button and enter the admin PIN
07139. From here, you can update your WiFi settings or generate a pairing code for device registration. Battery status is displayed at the top right of this screen. To close the settings menu, click the back arrow in the top left corner.
Admin PIN screen
The screen times out when the reader isn’t connected to a power source. The default timeout of 1 hour is to improve battery performance. To update this value, go to the settings, select Appearance, and then select a new screen timeout from the dropdown. The device screen turns on automatically when a device interaction occurs (such as touching the screen) or payment is requested.