Learn to use the BBPOS WisePOS E countertop reader with XTrulink.The WisePOS E is a countertop reader for XTrulink kiosks and point of sales. It connects to XTrulink over the internet. This reader is compatible with Ethernet and WiFi. To view the reader’s parts and features, see the product sheet. |  |
Turn the reader on and off
The WisePOS E will arrive with the battery installed and charged. Hold down the power button on the right hand side until the screen turns on. After the device powers on, press the power button to sleep or wake the device. To fully power off the device, hold down the power button until the power off option is shown on the screen, then select it.
In a countertop deployment, leaving the device on for extended periods is expected. With a full charge, you can expect the battery to last about eight hours.
Note: Even when it’s not in use, leave the BBPOS WisePOS E plugged in and powered on to receive automatic software updates.
Docking the WisePOS E
If using a dock, to confirm that the reader is properly docked, verify the reader is charging and the charging icon is visible in the status bar.
Note: The dock’s charging cable must be USB-A to USB-C. The dock doesn’t work with a USB-C to USB-C connection.
Connect to the internet
The reader must connect to the same local network as your point of sale application. If you’re running into issues connecting your reader to the internet, follow the troubleshooting steps to diagnose the issue.
WiFi
To connect to WiFi or switch networks, go to settings, then select WiFi settings to choose the network and connect. Attempting to join a new network disconnects the reader from any existing wireless connection.
Your WiFi network must use WPA-Personal or WPA2-Personal encryption and be password protected. The BBPOS WisePOS E does not support non-password-protected networks, enterprise networks, or IPV6 networks. Follow the troubleshooting steps to diagnose issues with IPV6 networks. If needed, you can set a static IP on the device from the Wireless settings screen.
Access settings
To open the settings menu, swipe right from the left edge of the reader screen to reveal a Settings button. Tap the Settings button and enter the admin PIN 07139. From here, you can update your WiFi settings or generate a pairing code for device registration. Battery status is displayed at the top right of this screen. To close the settings menu, click the back arrow in the top left corner.
 Settings button |  Admin PIN screen |  Settings menu |
Screen timeout
The screen times out when the reader isn’t connected to a power source. The default timeout of 1 hour is to improve battery performance. To update this value, go to the settings, select Appearance, and then select a new screen timeout from the dropdown. The device screen turns on automatically when a device interaction occurs (such as touching the screen) or payment is requested.
|  Appearance menu |
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Settings menu
Timeout menuThe WisePOS E surfaces error codes if it’s having difficulty updating the device. If you come across these intermittently, try leveraging the ethernet dock to root cause if it’s WiFi or other factors.
You can also try pinging aws.com from another device on the network to see if you’re experiencing any packet loss in general.
Environmental factors may impact WiFi performance such as:
Microwaves
Concrete walls
Distance from wireless router or AP
Common error codes
F-DOWNLOAD: Firmware failed to download due to connectivity or asset deployment issues. Please contact support if changing your internet connection doesn’t solve the issue.
F-INSTALL: Firmware failed to install due to connectivity or BBPOS server issues. Please contact support if changing your internet connection doesn’t solve the issue.
F-TAMPER-<error_code>: Device tampering error. Please reboot the device to see if that resolves the issue. If not, please contact support.
WR5: Failure to connect to Stripe Services. Please check your connectivity error.
AEU: Update failed to fully download due to intermittent connectivity issues. Please try again.
All error codes
| Error code | Sub-category | Description | Next steps |
| A1 | Installation error | Read-Only Memory (ROM) installation error | Contact support |
| A2 | Installation error | ROM installation error | Contact support |
| A3-<error-number> | Installation error | ROM installation error | Contact support |
| A3 | Installation error | Application installation error | Contact support |
| AEU | Communication error with the server | Unable to visit the Stripe domain | Change your internet connection or contact support |
| F-DOWNLOAD | Communication error with the server | Unable to communicate with the server | Add the host name to your allowlist: https://stripe.com/docs/ips#stripe-terminal-domains and try againChange your internet connection Contact support |
| F-INSTALL | Installation error | Firmware installation error | Contact support |
| F-INTEGRITY-<number> | Reader asset error | BBPOS configuration integrity check error | Reboot the device and try again Contact support |
| F-TAMPER-<errno> | Tamper error | Device was tampered | Reboot the device and try again Contact support |
| I1-<letter> | Download error | Error occurred during the initial request to determine the content length and range support | Change your internet connection or contact support |
| I2 | Update asset error | Defected update asset was deployed | Contact support |
| M1-A<number> | Server error | Server-side error | Contact support |
| M1-R<number> | Communication error with the server | Unable to visit the Stripe domain | Add the host name to your allowlist: https://stripe.com/docs/ips#stripe-terminal-domains and try againChange your internet connection Contact support |
| M2 | Update asset error | Defected assets were deployed | Contact support |
| RUF-<number>-<number> | Installation error | ROM installation error | Contact support |
| UNK | Internal error | Generic error | Contact support |
| WR5 | Communication error with the server | Unable to visit the Stripe domain | Change your internet connection or contact support |