Welcome to XTruLink support

Can I disable online fees for $0 transactions? YES. Altru does not support disabling online fees via their own webforms. However, if you have order fees enabled in Altru for the Online Sales sales method, you may choose to disable these fees ...

Does XTruLink support Altru pre-sale periods? YES.  Pre-sale support for Online Sales was released in February 2022. WARNING - Pre-Sales will not behave as expected under the following conditions: Your Online Settings are adjusted to Ad...

Can I disable renewal for a specific membership level? YES. Steps to disable renewal or auto-renewal for a membership: Go to Cloud Setup > Membership Programs Click the Edit icon next to the relevant membership program Click the Edit icon next...

My customer's membership record is not showing in their web portal user account. When a member initially creates an account on your XTruLink Web Portal, they might visit their profile page and find their membership information missing. Why does this happen? The information ...

Can I create multiple online sales portals? Yes, if you are interested in creating more than one sales portal, please contact XTruLink support.  For more information, please see our Multi-Portal knowledgebase.

The custom prices for my program event do not appear on the web portal. You may need to set a custom price list for a program event in Altru that differs from the program price list. When custom prices are set for any event within a program, take the following steps t...