Welcome to XTruLink support


You might encounter the following error while processing Mobile Point-of-Sale transactions on a handheld device:

Could not execute retrievePaymentIntent becuase the SDK is busy with another command: reconnect.

This error will occur when the MPOS has lost connection to the Stripe CC chipper and is attempting reconnection.  The reconnection process lasts about a minute.  If it doesn't reconnect to the chipper on it's own, you may need to quit the XTBrowser application and sign back into the MPOS device. This action will populate the list of available chippers to connect to, which will initiate a new connection.

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