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Knowledgebase

Which Altru sales method should I use for kiosks? When a transaction occurs on a kiosk, it must be associated with one of three sales method types in Altru: Advance Sales, Daily Sales, or Online Sales. We do not recommend using Online Sales (espe...
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Why is my kiosk offline? If your kiosk is showing the message above, please ensure the following are completed: Your credit card reader (Verifone P400 or WisePOS) is connected to the internet (via Wi-Fi or ethernet...
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Why is my kiosk timing out? Your kiosks will timeout in the middle of a checkout session when the customer has gone idle (no screen touches, no typing) for 40 seconds.  The customer will then have 10 seconds to tap the butto...
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