Which Altru sales method should I use for kiosks?
When a transaction occurs on a kiosk, it must be associated with one of three sales method types in Altru: Advance Sales, Daily Sales, or Online Sales. We do not recommend using Online Sales (espe...
Why is my kiosk offline?
Please note: The following article does not apply to MPOS devices. If your kiosk is showing the message above, please ensure the following are completed: Your credit card reader (Verifone...
Why is my kiosk timing out?
Your kiosks will timeout in the middle of a checkout session when the customer has gone idle (no screen touches, no typing) for 40 seconds. The customer will then have 10 seconds to tap the butto...
Network Error: The host name could not be resolved.
If you see the error above on your XTL-2700 or Aviator Payment Kiosk, this means the kiosk is offline. You will need to exit Kiosk Mode first to reconnect the WiFi. Please complete the followi...
What happens when there is a Blackbaud or internet outage?
If Altru goes down, XTruLink keeps running! We will continue to take orders via all enabled channels (kiosk, mobile point-of-sale, and web sales). Once Altru is back up, all orders received during...
