Which Altru sales method should I use for kiosks?
When a transaction occurs on a kiosk, it must be associated with one of three sales method types in Altru: Advance Sales, Daily Sales, or Online Sales. We do not recommend using Online Sales (espe...
Why is my kiosk offline?
If your kiosk is showing the message above, please ensure the following are completed: Your credit card reader (Verifone P400 or WisePOS) is connected to the internet (via Wi-Fi or ethernet...
Why is my kiosk timing out?
Your kiosks will timeout in the middle of a checkout session when the customer has gone idle (no screen touches, no typing) for 40 seconds. The customer will then have 10 seconds to tap the butto...
Network Error: The host name could not be resolved.
If you see the error above on your XTL-2700 Payment Kiosk, this means the kiosk is offline. You will need to exit Kiosk Mode first to reconnect the WiFi. Please complete the following steps: T...
