Welcome to XTruLink support

Knowledgebase

Introduction to XTruLink Access Control (XTAC) XTruLink Access Control, or XTAC for short, is the XTruLink iOS Application for Access Control Management. This app is not available in the iTunes App Store. It is only available via B2B distribut...
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Add New Access Control Device Follow the steps below to register and authorize a new Access Control device. Step 1: Create a New User From the XTruLink main menu, go to Access Control > Access Control Users.  Click the ...
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Scanning Tickets Scanning an XTruLink Master Barcode The XTruLink Master Barcode system allows multiple tickets to be grouped under a single barcode. When that barcode is scanned, it will pull up all available ti...
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Scanning Constituents Looking Up A Constituent To look up a constituent's profile, simply scan the barcode on their physical or digital membership card.  This will pull open the Constituent Information screen. On...
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Redeeming Memberships Finding a Constituent with a Membership To view membership details, first you must pull up a constituent's record by either scanning their membership card or searching for the constituent (V...
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Order Search XTAC allows you to lookup any order processed in XTruLink or Altru. Results on this page are limited to orders that were placed on the same calendar day. Once logged in, to lookup an order press t...
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Scanner Settings & Options Accessing the Settings Menu To access the settings menu on the scanner, click on the Cog to open the Settings page. Changing Your Attendant Mode To change to a different attendant mode, ju...
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Setting Up Attendant Modes When scanning in tickets and/or member entries, your Access Control device must be paired with an Attendant Mode. Attendant Modes are set up via XTruLink Back Office under Main Menu > Access Co...
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