Welcome to XTruLink support


XTruLink Access Control, or XTAC for short, is the XTruLink iOS Application for Access Control Management. This app is not available in the iTunes App Store. It is only available via B2B distribution and must be sent directly to an XTruLink-controlled Apple device. The app will come bundled with Access Control Scanners shipped by SwipeTrack.

On most XTruLink managed devices, the app will appear on the center of the dock on the bottom. Once you launch the application you will be presented with login screen.

To log into the XTAC app, you will first need to create Access Control Users. These are different than the credentials you use to log into XTruLink back office.

Create Access Control User

  1. Navigate to Access Control > Access Control Users
  2. Click Add User
  3. Enter a Name, Username, and Password. These fields are alphanumeric. Do not use an email address for the Username.
  4. Click Add User

The user(s) you create may be used to log into the XTAC app on any handheld device. You may login to multiple devices with the same credentials at one time.

Logging In

Enter the credentials you created for Username and Password. You will also need to enter your XTruLink account name in the Account field. This is also known as your Organization Short Code and is the same as your subdomain to access the back office online. https://ACCOUNT.ticketapp.org/

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