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NOTE: Prior to September 28, 2022, Product Specific Messages were located within Web Portal Settings under the Control tab. 

What are Product Specific Messages?

These are automated messages that will send immediately after the transaction. The transactions must occur within XTruLink in order for your message to send. This could be a Web Portal, Kiosk, or MPOS transaction.

Product Specific Messages can be configured to send for the following Altru products:

  • Programs (daily admission, scheduled, or pre-registered)
  • Membership Programs
  • Donation Designations
  • Combinations

Once your message Template (message content) is created, Product Specific Messages are configured via Cloud Setup on the product page. 

How to Configure a Product Specific Message

As an example, if you want to add a Product Specific message for a particular designation, follow these steps:

  1. Navigate to Cloud Setup > Donation Designations
  2. Find the desired designation and click the Edit icon
  3. On the Sales Order Message tab, select your message template from the dropdown list under Program Specific Email Message
  4. Click Save Changes

The same process applies for Programs, Memberships, and Combinations.

NOTE: If you create a Product Specific Message for a Combination, this message will override any Product Specific Messages you've created for the programs within the Combination.

Here is a basic example of a Product Specific Message for a donation designation:

What are Product Specific Receipt Inserts?

Instead of sending an additional Product Specific Message, you might just want to add some additional information about a specific item in your Receipt Message. Product Specific Receipt Inserts are configured via Cloud Setup and can be added to a Receipt Message using the variable merge code: {{ product_specific_receipt_insert}}. 

Here is an example of a Product Specific Receipt Insert for a designation and its display on a Receipt Message:

Insert added on the designation via Cloud Setup:

Template for Receipt Message:

Receipt Message Example:




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