Welcome to XTruLink support


The Cover the Fees setting allows you to cover your XTruLink transaction and/or credit card processing fees with donations from your customers. These donations can be optional via a popup prompt at checkout or automatically added to the order like a convenience fee. When automatically applied, the fee amount will not be marked as tax deductible. 

This option is located via Kiosk > Templates within your template settings on the Cover the Fees tab. If you use multiple MPOS templates, you will need to adjust the settings on each individual template as needed.

Here is an example of Cover the Fees configuration on an MPOS template. 

The settings below are configured to prompt the customer to cover the XTruLink transaction fee while automatically charging the customer the BBMS credit card processing fees. We have not chosen to enable Custom Amount, which allows the customer to opt to cover a partial percentage of the fees. Please see more info on Custom Amounts at the end of this article.

When these settings are applied, your staff member will see a "CTF" button appear at checkout. 

When tapped, this button allows the staff member to verbally prompt a customer to help cover the fees. 

After making a decision on the prompt, the staff member will see the amount added to the cart. They will also see the BBMS credit card processing fee automatically applied to their cart like this:

When the transaction is completed, both fees will be added to the customer's order as a donation, tied to the designation of your choice. This will appear in the master summary block of the sales order receipt like this (the label for each fee type is customizable):

In Altru, the fees will be applied as donations, like this:

You may choose to enable a Custom Amount option when using the prompt method. This allows the customer to cover a portion of the total fees in your prompt. They will have 4 options: 25%, 50%, 75%, or custom amount. Here is what the prompt will look like when custom amount is enabled.

When Partial is selected, the staff member will see this screen:

NOTE: If you set both fee types to the Prompt Method, then the Custom Amount option will use the Donation Designation from your Cover the XTruLink Fees setting. The Credit Card Processing fees designation will be ignored.

Fee Markups

You may choose to add a per-ticket Fee Markup to under the Cover the XTruLink Fees section. This will apply an additional amount to the fee per ticket to the customer. This amount will not be charged to you by XTruLink. The fee mark-up will apply to all non-$0 tickets.

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