Welcome to XTruLink support


When your Template (message content) is prepared, navigate to Messaging > Recurring Messages to configure your automated event reminder. To start, click Create a Recurring Message. Give your message a name (it might help to use a standard naming convention, such as "Event Reminder - Program A"). Then select the delivery method (email or text). Click Continue. 

From the Recurring Message editor, you will configure a few settings:

  1. Title - the name you added during the first step (this can be updated at any time)
  2. Status - check the box for Active when you are ready to start running the message
  3. Email Message - select your template from the dropdown
  4. Type of Recurrence - select Program Event Time
  5. Program - select Altru program 
  6. Events by Name - choose to send your message to all events within the Altru program, or all events by a given name
  7. Filter - choose to send your message to all orders, only orders with active (not canceled) tickets, or only orders with scanned tickets
  8. Send Message - select the time to send the message. This is determined by the time of the event. Currently, messages may only be sent BEFORE event times. 
  9. Click Save Changes to save

Note: Event registrations must occur via XTruLink (Web Portal, Kiosk, or MPOS) in order for a recurring message to send.

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